Privacy Policy

Reliant Counseling – McKinney, TX

Last Updated: April 28, 2026

🔒 Your Privacy Matters: This Privacy Policy explains how Reliant Counseling collects, uses, and protects your personal information. For clients receiving therapy services, please also review our separate HIPAA Notice of Privacy Practices.

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1. Information We Collect

At Reliant Counseling, we collect different types of information depending on how you interact with our Website and services. Personal Information You Provide:

• Contact Information: Name, email address, phone number, and address when you fill out forms, contact us, or schedule appointments.
• Inquiry Details: Information you provide in messages, emails, or phone calls about our services.
• Appointment Information: Scheduling preferences and basic demographic information.
• Payment Information: Billing details and insurance information (collected securely through our client portal).
• Client Portal Data: Information you provide through our secure client portal if you become a client.

Information Collected Automatically:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent on pages, links clicked, and referral sources.
• Location Data: Approximate geographic location based on your IP address.

2. How We Use Your Information

Reliant Counseling uses your information for the following purposes:

• To Provide Services: Respond to inquiries, schedule appointments, process payments, and deliver therapy services (for clients).
• To Communicate: Send appointment reminders, practice updates, and respond to your questions.
• To Improve Our Website: Analyze usage patterns to enhance user experience and content.
• To Comply with Legal Obligations: Maintain records as required by Texas law and HIPAA regulations.
• To Protect Our Rights: Detect and prevent fraud, security incidents, and other harmful activities.

We do not sell your personal information to third parties for marketing purposes.

3. Cookies & Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience. Types of Cookies We Use:

Cookie Type	Purpose
Essential Cookies	Required for website functionality (e.g., security, forms)
Analytics Cookies	Help us understand how visitors use our Website (e.g., Google Analytics)
Preference Cookies	Remember your settings and preferences

Your Cookie Choices: You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

4. How We Share Your Information

Reliant Counseling does not sell or rent your personal information. We may share your information in the following limited circumstances:

• Service Providers: With trusted third parties who assist with website hosting, analytics, appointment scheduling, and payment processing. These providers are contractually obligated to protect your information.
• Legal Compliance: When required by law, court order, or legal process (e.g., subpoena, court order).
• Protection of Rights: To protect the safety, rights, or property of Reliant Counseling, our clients, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to affected individuals).

For Clients: Sharing of Protected Health Information (PHI) is governed by our HIPAA Notice of Privacy Practices and requires your written authorization except for treatment, payment, or healthcare operations.

5. Data Security

We take data security seriously and implement reasonable administrative, technical, and physical safeguards to protect your information. Our Security Measures Include:

• SSL/TLS encryption for data transmitted between your browser and our website
• Secure client portal with password protection and encryption
• Regular security updates and monitoring
• Access controls limiting employee access to personal information
• Secure storage of physical records (for in-person clients)
• HIPAA-compliant telehealth platform (for clients)

6. Your Privacy Rights (Texas & Federal)

Depending on your location and relationship with us, you may have the following rights regarding your personal information:

Right	Description
Access	Request a copy of personal information we hold about you
Correction	Request correction of inaccurate or incomplete information
Deletion	Request deletion of your personal information (subject to legal exceptions)
Opt-Out	Opt out of marketing communications (reply STOP to SMS or click unsubscribe in emails)
Do Not Track	Our website does not currently respond to Do Not Track (DNT) signals

To exercise your rights, please contact us using the information in Section 12. We will respond to verified requests within 30 days as required by law.

7. Children’s Privacy

Our Website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us immediately, and we will take steps to delete such information. For therapy services: Individuals under 16 require parental or legal guardian consent for treatment in Texas. Parental consent is required for clients under 16.

8. Third-Party Links

Our Website may contain links to third-party websites, resources, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

9. SMS/Text Messaging Privacy

If you opt in to receive SMS text messages from Reliant Counseling:

• We collect your mobile phone number and message history.
• Messages are used for appointment reminders, scheduling updates, billing notifications, and practice announcements only.
• We do not share your mobile number with third parties for marketing purposes.
• You may opt out at any time by replying STOP to any message.
• Message and data rates may apply. Check with your mobile carrier.

10. HIPAA & Protected Health Information (PHI)

For individuals who become clients of Reliant Counseling, your Protected Health Information (PHI) is governed by:

• The Health Insurance Portability and Accountability Act (HIPAA)
• Our Notice of Privacy Practices (provided to all clients)
• Texas state privacy laws

If you are a client, you will receive our full HIPAA Notice of Privacy Practices, which explains:

• How we may use and disclose your PHI for treatment, payment, and healthcare operations
• When we need your written authorization for disclosure
• Your rights regarding your PHI (access, amendment, accounting of disclosures)
• How to file a privacy complaint

This Privacy Policy applies to our Website only. For questions about your PHI as a client, please refer to your HIPAA Notice of Privacy Practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will:

• Post the updated policy on this page
• Update the “Last Updated” date at the top of this page
• Notify clients via email (if we have your email address on file)

Your continued use of our Website after any changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

12. Contact Information

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us: To File a Privacy Complaint:

• With Reliant Counseling: Contact us directly using the information above
• With Federal Government (HIPAA violations): U.S. Department of Health and Human Services Office for Civil Rights – www.hhs.gov/ocr
• With Texas State Authorities: Texas Attorney General’s Office – www.texasattorneygeneral.gov