Terms & Conditions

Reliant Counseling – McKinney, TX

Last Updated: April 28, 2026

⚠️ Important: These Terms govern your use of our website only. They do not create a therapist-client relationship. If you are experiencing a mental health emergency, call 988 (Suicide & Crisis Lifeline) or 911 immediately.

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1. Acceptance of Terms

Welcome to the website of Reliant Counseling (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website located at https://reliantcounselingtx.com/ (the “Website”), including any content, functionality, and services offered on or through the Website. By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Website.

2. Important Distinction: Website Use vs. Therapy Services

These Terms govern your use of our Website only. They do not create a therapist-client relationship. To establish a therapeutic relationship with Reliant Counseling, you must complete our intake process, sign appropriate informed consent forms, review our Notice of Privacy Practices (HIPAA), sign a Telehealth Consent Form (if applicable), and review our Financial Policies.

3. Eligibility and Age Restrictions

Website Access: To use this Website, you must be at least 13 years of age. If you are between 13 and 17 years old, you may only use this Website with the consent and supervision of a parent or legal guardian. Therapy Services (Texas Law): Individuals 16 years and older may consent to their own mental health treatment in Texas. Individuals under 16 require parental or legal guardian consent for therapy services.

4. Website Use and Restrictions

Permitted Use: You may use this Website for lawful purposes including learning about our services, reading educational content, contacting us, and scheduling appointments. Prohibited Activities:

• Violating any federal, state, or local laws
• Attempting unauthorized access to our servers or client portal
• Introducing viruses, malware, or harmful code
• Using robots, scrapers, or automated tools to collect data
• Impersonating others or falsifying identity
• Sending spam or unsolicited communications
• Submitting threatening, abusive, or obscene material

5. No Medical or Therapeutic Advice

The information provided on this Website is for informational purposes only and is not intended as medical or therapeutic advice. Always seek the advice of a qualified mental health provider with any questions you may have regarding a mental health condition. Never disregard professional medical advice or delay seeking it because of something you have read on this Website.

6. Telehealth Services

If you receive telehealth services from Reliant Counseling, the following additional terms apply:

• Eligibility: Telehealth services are available to clients located in the State of Texas only.
• Technology: You are responsible for maintaining a secure, private, and reliable internet connection and device.
• Emergency Protocol: In case of emergency during a telehealth session, you must provide your current location and consent to us contacting emergency services.
• Recording: Recording of telehealth sessions is strictly prohibited without prior written consent from both parties.

7. SMS/Text Messaging Terms

Opt-In Consent: By providing your mobile phone number to Reliant Counseling, you consent to receive SMS text messages regarding appointment confirmations, reminders, scheduling updates, billing notifications, and practice announcements. Opt-Out Instructions: You may unsubscribe at any time by replying STOP to any message. Message & Data Rates: May apply depending on your mobile carrier and plan. No Third-Party Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

8. No Surprise Billing Disclosure (Texas Law / No Surprises Act)

Pursuant to the No Surprises Act (effective January 1, 2022) and Texas state law:

• You have the right to receive a “Good Faith Estimate” of expected charges for therapy services.
• This estimate will be provided to self-pay clients before your first appointment.
• You may dispute any bill that exceeds the Good Faith Estimate by more than $400.

For questions about billing or to request a Good Faith Estimate, contact our Practice Manager at 469-518-3337.

9. Intellectual Property

All content on this Website (text, graphics, logos, images, blog posts, worksheets, and design) is the property of Reliant Counseling and is protected by United States and international copyright laws. You may not reproduce, distribute, modify, or publicly display any content without our prior written permission. You may print or download one copy of materials for your personal, non-commercial use only.

10. Links to Third-Party Websites

Our Website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites.

11. Privacy and HIPAA

Your privacy is critically important to us. Our Privacy Policy and Notice of Privacy Practices (HIPAA Notice) describe how we collect, use, and protect your personal and health information. If you are a client, you will receive our full Notice of Privacy Practices as required by HIPAA.

12. Disclaimer of Warranties

THE WEBSITE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, RELIANT COUNSELING DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RELIANT COUNSELING, ITS THERAPISTS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE WEBSITE. OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED $100.

14. Indemnification

You agree to indemnify and hold harmless Reliant Counseling, its therapists, employees, and affiliates from any claims, damages, or expenses arising from your use of the Website or violation of these Terms.

15. Governing Law

These Terms shall be governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any legal action shall be instituted in Collin County, Texas.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will update the “Last Updated” date and notify clients via email (if we have your email address). Your continued use of the Website after any changes constitutes acceptance of the new Terms.

17. Termination

We may terminate or suspend your access to the Website immediately for any reason, including breach of these Terms. Upon termination, your right to use the Website will cease immediately.

18. Contact Information

19. Entire Agreement

These Terms, together with our Privacy Policy and any other documents expressly incorporated by reference, constitute the entire agreement between you and Reliant Counseling regarding your use of the Website and supersede all prior agreements.